Refund and Returns Policy

1. Introduction

At Vastiva, we strive to provide you with high-quality jewelry that you’ll love. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your shopping experience is positive.

2. Returns

• Eligibility: Items must be returned within 30 days of the delivery date to be eligible for a return. The jewelry must be unused, unworn, and in its original packaging with all tags attached.
• Non-Returnable Items: Personalized items, custom orders, and items marked as final sale cannot be returned.
• Return Process:
  1. Contact our customer service team at [Insert Contact Information] to initiate a return. Please provide your order number and reason for return.
  2. We will provide you with a return authorization and instructions on how to return the item.
  3. Ship the item back to us using the provided return address. Please ensure the item is securely packaged to prevent damage during transit.
• Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds

• Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Refund Process: Approved refunds will be processed within 7-10 business days. The refund will be applied to your original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

4. Exchanges

• Exchange Eligibility: If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of the delivery date. Exchanges are subject to item availability.
• Exchange Process: Follow the return process outlined above and specify that you wish to make an exchange. Once we receive your returned item, we will process the exchange and ship the new item to you.

5. Damaged or Defective Items

• Reporting: If you receive a damaged or defective item, please contact us immediately at [Insert Contact Information] with your order number and photos of the damage or defect.
• Resolution: We will work with you to resolve the issue promptly, which may include offering a replacement, repair, or full refund.

6. Cancellations

• Order Cancellation: If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, please follow our return process.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at [Insert Contact Information]. We are here to help!

Thank you for shopping at Vastiva Store!